FAQ

Frequently Asked Questions

Here are a few commonly asked questions. If you still have questions, please don’t hesitate to contact us by phone or email.

There are many reasons for developing pelvic pain issues through a lifespan. Muscles, connective tissue (fascia), and nerves in the abdomen, pelvis, and low back region may all contribute to pelvic pain. Pelvic Floor physical therapists are specifically trained to evaluate and treat muscle spasm and trigger points/tender points that can result from muscle imbalance, scar tissue tension, prolonged nerve compression or stretch injuries, and trauma. You will also learn how to be an active participant in your recovery and learn how your pelvic floor is just one portion of what makes up your core.

If your symptoms involve pain or weakness of the pelvic floor muscles, you may need a pelvic muscle examination for the most comprehensive assessment of your problem. However, if pelvic exams are painful for you, we may modify your examination or defer parts of the exam as appropriate. You always have the option to defer or decline any part of your examination and treatment.

This reason we do a pelvic examination is because it provides an important piece of information regarding your individualized physical therapy treatment plan. Physical therapists’ pelvic examinations are different than physician examinations in that we are providing education about your muscle function.

Yes. You are welcome to bring a spouse, partner or friend with you to any or all visits. It can be educational for people close to you to understand more about your condition and treatment program. We are also able to provide clinical education for patients and their partners on pain management techniques.

At your first appointment, you will receive a comprehensive evaluation, treatment and education in your diagnosis. This will include the expected number of total treatment sessions according to your diagnosis, duration and intensity of your symptoms, medical and musculoskeletal contributors, and your consistency with your home program. You will have ample time with your therapist to address any questions or concerns that you may have with your symptoms. At your subsequent visits we will continue to assess your progress throughout the course of treatment and may adjust frequency as needed.

We have chosen to not take insurance to be able to provide the care that you need to achieve your goals without insurance companies deciding how many appointments they think you should have. We also want to be able to provide you with the time and the one on one care that is needed and using a traditional insurance based model does not allow for this type of care.

Payment is due at the time of service

  • We accept cash, Zelle, FSA/HSA card, and all major credit and debit cards
  • You have the option to have a credit card stored on file through your portal to make for an easy check out at the end of your appointments.

Arizona is a “direct access” state for physical therapy services.  You do not need a referral from a physician for physical therapy services.

*If you plan on submitting to your insurance you may need a referral for the insurance company to reimburse you.

Most insurance companies cover physical therapy services. Some require a doctor’s referral but most do not. Check with your insurance company to see if they cover physical therapy as an “out-of-network” rate.

  1. Complete Patient History Forms and sign all consent forms that have been sent to you through your patient portal.
  2. These forms can take time to fill out and suggest you complete them in the comfort of your home. This will allow use to review them prior to your appointment to have a better understanding of your symptoms and condtions.
  3. Referral from your medical provider; if required by your insurance company and you plan to submit for reimbursement.
  4. If you have a problem filling out the form please contact the office at alessandra@pelvicwellnessaz.com or 602-551-662

*If you are not sure whether you need a referral for insurance purposes, check with your insurance provider.

Please wear comfortable clothing that allows you to move easily in. You also may want to consider wearing something that is easy to change in and out of.

We suggest that you arrive a few minutes early to your appointments to allow you time to use the restroom, have some water, and to relax and become comfortable with the space.

You can, if you would like through the website and patient portal. You will see available times on each date you select. If you do not see a time that works for you please call or email as sometimes there might be openings due to the nature of the online scheduling system. Schedule now!

Currently Dr. Alessandra is the one completing scheduling and providing the care. During business hours the best way to contact her will be through text, patient portal message, email, then phone. If she is with a patient she will be unable to answer the phone. However, she will get back to you as soon as she can. It is important to leave your name and number in the voice mail.